Take 01

Physical Products: 14 Days to Decide

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without needing to provide any explanation. For the return to be accepted:

• The product must be in its original condition: unused, with its packaging and all its components.
• You must notify me of your decision within 14 days of delivery.
• After notification, you have another 14 days to send the product back.

Return shipping costs are borne by the buyer, except in cases of defective or incorrect products (see Take 03: I cover those costs entirely).

Take 02

Digital Products: Instant Download

LUTs, presets, and PowerGrades are instantly delivered digital content. Under European digital content regulations, the right of withdrawal expires once the download has begun, which you expressly accept by completing the purchase. This is the same reason why a cinema does not refund a ticket once the movie has started.

However, my commitment goes beyond the letter of the law: if the file arrives damaged, incomplete, or does not match the description on the product page, write to me and I will send you the correct file or refund the full amount. No drama.

Take 03

Defective or Incorrect Product

If your physical order arrives damaged, defective, or is not what you purchased, the responsibility is 100% mine:

• I cover all return and re-shipping costs.
• You choose between a product replacement or a full refund, including original shipping costs.
• To expedite the process, please send me a photo or video of the product and packaging when you contact me. You and I know a good image says more than a thousand emails.

I ask that you check your order upon receipt and notify me of any problems as soon as possible, ideally within 48 hours of delivery.

Take 04

How to Request a Refund

The process, shot by shot:

1. Write to me via the store's contact form or by replying to your order confirmation email, including your order number and the reason.
2. I will respond within a maximum of 48 business hours with instructions and, if applicable, the return address.
3. Send the product (physical products only) using a trackable shipping method. Keep the proof of shipment.
4. I will receive and verify the product, and confirm refund approval via email.

Take 05

Refund Timeline and Method

• Approved refunds are processed within a maximum of 14 days from approval (usually much sooner).
• The amount will be refunded using the same payment method you used for the original purchase.
• Depending on your bank or card, the credit may take a few additional days to appear in your account. If you don't see it after 10 business days from my confirmation, contact me and we will track it together.

Take 06

Exchanges

If you prefer to exchange a physical product for a different size, variant, or another item instead of a refund, write to me and we will manage it as a return followed by a new order: it's the fastest path with fewer editing cuts.

Take 07

Exceptions

Returns are not accepted for:

• Digital products whose download has already begun (unless defective, as explained in Take 02).
• Physical products that are used, damaged by the buyer, or without their original packaging.
• Gift cards and final sale items marked as non-refundable on their product page.

Nothing in this policy limits the rights recognized by European and Belgian consumer legislation that cannot be excluded.